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RWTH Aachen
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Modelling Trust Relationships in a Healthcare Network: Experiences with the TCD Framework

Year 2005

We report on the application of the Trust-Confidence-Distrust (TCD) framework of Gans et al. (2003) to the task of modeling trust relationships in a large metropolitan health service. We investigated the relationships between an acute stroke ward and a specialist stroke rehabilitation ward by examining the patient handover process that links each ward’s activities. The case study provided evidence that the model works in real-life settings. In addition, we gained valuable insights in the applicability of the framework in a formal organizational, rather than more loosely connected network setting.

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In Proceedings of the Thirteenth European Conference on Information Systems, May 2005, Regensburg, Germany

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the Thirteenth European Conference on Information Systems, 2005 , Regensburg , DE.

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