Measuring Community Satisfaction across Gaming Communities
Community satisfaction has become a crucial aspect to measure success of emerging information systems. Thus, we propose a community success model (CSM) based on the seminal DeLone & McLean IS Success Model. Gaming communities are part of the new media culture, entertaining people of all ages with online and video games. As a proof of concept, we apply our CSM to gaming communities. CSM was evaluated in our university lab course "Gaming Communities". We analyze requirements from gaming communities and offer support to those communities by assessing the potential community satisfaction of prototypical solutions realized in the course through automatic monitoring of the service use and a questionnaire tool.
Details
International Workshop on Interactive Digital Entertainment Technologies (IDET 2008), Proceedings of the First IEEE International Conference on Ubi-Media Computing and Workshops, July 15-16, 2008, Lanzhou, China, pp. 414-419.
Presented at
IDET 2008, 2008 , Lanzhou , CN.
Published in
Proceedings of the First IEEE International Conference on Ubi-Media Computing and Workshops , by Rynson Lau & Benjamin Wah , p. 414-419 ; IEEE .
Keynote at ICIS Doctoral Consortium 